At AB Universal, we make it our mission to help small businesses—of every type—stay seamlessly connected with their customers. A warm, friendly voice and prompt response aren’t just good manners; they’re the foundation of trust and lasting relationships. From the very first interaction, we help you show clients they’re valued through exceptional communication and customer care. Our professional answering services are designed to deliver that high-quality service at affordable rates, so you can keep costs low while making a lasting, positive impression on every potential customer.
24/7 Live Phone Operators:
We provide 24/7 professional phone answering services, making sure no call—and no opportunity—is ever missed. Acting as an extension of your business, our live, highly trained agents answer every call promptly and courteously, using customized scripts that reflect your brand. From call screening and appointment scheduling to bilingual support and HIPAA-compliant medical answering, we deliver tailored solutions for businesses of all sizes and industries.
Our service replaces costly in-house reception teams, eliminating payroll, benefits, and scheduling concerns while ensuring round-the-clock coverage. We deliver instant message notifications via text or email, so you can follow up quickly without digging through voicemail. Whether you run a law firm, medical office, real estate agency, or service-based business, we help you enhance customer satisfaction, protect your reputation, and boost efficiency. With us, you get more than a call center—you gain a dedicated partner committed to being the professional, personal, and always-available voice of your business.
Bilingual Answering Services:
Our Bilingual Answering Service helps your business connect with more people. Our live agents speak both English & Spanish. They are always ready—any time, day or night, even on holidays or weekends. Imagine that. No need to worry about missing a call. There are more than 50 million people in the U.S. who speak Spanish. That’s a big group. Our support helps you reach them. You don’t have to let language stop you. Every call gets answered, no matter what language someone uses. The United States has LOTS of different people. We won’t let you miss one single chance because of language problems.
You get a live call answering. You get appointment scheduling (we link right into your calendar). Our team takes messages the right way. We catch new leads. We also handle incoming & outgoing calls. All of these are done with care for your brand and your values. We understand different cultures, too. Removing language barriers? It cuts down mistakes. It actually makes your customers happier. You’ll see more sales, more success. This service doesn’t cost as much as hiring extra bilingual workers. It’s smart, really. Our approach fits each business—whether you’re in healthcare, law, real estate, eCommerce, or home services. Work in another industry? We help there as well. Plus, we can help in over 170 more languages. That means you can go global without worry. Stay open to everyone. Stay professional & on top. With AB Universal Messaging, your business is always ready, always reachable. No matter the place or time.
Overflow Answering Services:
We know that in business, every missed call is a missed opportunity. That’s why our 24/7 Overflow Answering Service ensures your customers always hear a live, professional voice—whether it’s during peak hours, after hours, or unexpected call surges. We act as an extension of your team, answering calls in your company’s name, following your scripts, and delivering a seamless customer experience. Our trained agents manage call overflow with services like appointment scheduling, secure message taking, call routing, and lead capture, helping you boost conversions, build trust, and maintain a polished brand image.
We tailor our solutions to industries from healthcare and legal to HVAC, real estate, and eCommerce, providing cost-effective coverage without the expense of extra staff. With real-time message delivery, detailed call reports, and customizable handling, we help you stay informed while we keep your customers engaged—ensuring no opportunity slips through the cracks.
Voicemail Solutions for Any Business:
Make sure you stay connected… Even when you can’t pick up the phone. Our voicemail services go beyond the basic phone voicemail, giving you multiple mailboxes, generous storage, custom greetings, and flexible call handling to fit your exact business needs. We help you present a polished, professional image while keeping costs 30–50% lower than live answering on every call.
You can route messages to the right person automatically, receive voicemails as emails or transcriptions, and access them anytime by phone, online portal, or mobile device. We also offer Voicedrop services, allowing you to send pre-recorded messages straight to customer voicemail boxes without ringing their phones—perfect for promotions, reminders, and updates. Whether you’re a small business or a multi-location operation, our system scales effortlessly, keeps you organized, and ensures you never miss important information. We make managing communications easy, professional, and cost-effective—on your terms.