AB Universal Messaging:
Professional Business Outsourced Phone Answering Service Provider
Best Message Answering Service & Call Center Services For All Business Types!
AB Universal Messaging is renowned for its welcoming, competent, and supportive approach. We can seamlessly manage your calls with AB Call Center’s round-the-clock 24/7 live answering service. Having our agents handle your calls, emails, chats, and other communications is a great way to improve your company’s reputation, sales, and customer service. Increase your profit margins by having us manage your calls with a very warm and pleasant culture that shows the best image of your business.
By simplifying procedures, we at AB Universal Messaging want to make your lives easier. Thousands of applications are integrated with us. Imagine being able to arrange appointments in your cloud-based calendar, connect your leads to your current CRM, and much more!
Lets get started today!
Our Current Client List Includes
Our Business Phone Answering Services Include:
What Our Additional Call Answering Service Includes:
Help Desk/Customer Service
Let us be your first line of contact to ensure that your customers receive the answers they require, 24/7. FAQs, troubleshooting, and informing your callers are all simply handled by our phone representatives.
Email & Text Answering
In today’s technologically sophisticated environment, you may also need help with texting and emailing. We are able to separate the essential from the unnecessary, respond promptly, and elevate critical information.
Order Entry
By ensuring that your consumers can make an order at any time of day, we can see that you are making the most of your marketing budget, whether it is for a single product or the full catalog.
Voicemail (with Live Agent Assist)
While our skilled live telephone operators serve your callers with urgent or emergency requirements, let your regular calls go to voicemail. We can handle one voice mailbox or hundreds.
Remote Receptionist
Allow us to assist you by taking care of your receptionist needs without charging you. Calls, internal transfers, voicemails, and messages that can be sent to you will all be handled by our remote receptionist.
Live Chat Support
Live chat with one of our experts may help you grow your company or organization as the demand for 24-hour customer service rises. We exclusively utilize our exceptional live agents, as we never use bots.
Proud Members Of The Following Associations
Why Choose AB Universal Messaging
Fully U.S.-Based Telephone Agents
In the United States, we are renowned for our amiable, competent, and supportive services. We have been known for providing exceptional customer service and AB calling solutions for decades!
Personalized Account Design
We will personalize your account based on your company’s or organization’s requirements. Answering calls, providing live chat assistance, and responding to emails are all accessible around-the-clock, every day of the year!
Absence of Long-Term Agreements
Our month-to-month agreements make it very simple to get started. Try us out. Our experts are the greatest at what they do!
How Our Professional Answering Service Works?
Set Up Within Minutes
Share your company details, how you would want us to welcome your callers, and your favorite greeting. Next, just confirm who should get messages or, if possible, phone transfers based on your plan.
Customer Calls You
We will be able to identify when a call is for you by forwarding your business phone to the special number we provide. You can choose to send us all of your calls or only the ones that go unanswered.
We Answer For You
If you would like, our courteous and competent receptionists will answer your business calls with your desired greeting around-the-clock. We can take messages, transfer some calls, respond to frequently asked questions, enter leads into your CRM, accept orders, process payments, set up appointments, and more, depending on your package.
We Deliver Your Messages
Following every conversation, you will instantly receive a message by email, SMS, or both, depending on your preference, with information such as the caller’s name, phone number, and, of course, the reason for their call.
What Our Clients Are Saying
We are a small part time medical office that performs specialized testing for hurt and injured patients. We have been using AB Universal for over 25 years.
As we are not in this office full time, AB Universal is very professional and schedules our appointments for us. They created a special format which allows them to schedule our appointments and immediately e-mail our messages throughout the day. With Erin at its top management, even when questions or urgent issues arise, we are immediately notified and the problems are resolved. Erin is an excellent manager who oversees our account and addresses any problem that may occur.
We feel very secure with using AB Universal as our service and recommend them highly without any reservation.
– Dr. Diamonds Office, Fremont, California ⭐⭐⭐⭐⭐
AB Universal Messaging has been our long-standing partner, consistently demonstrating their reliability in their operational processes, professionalism, and unmatched call answering services.
Their staff is consistently prompt and cooperative, ensuring smooth interactions. Their note taking is impeccable and we find their answering services dependable and it has been integral to our ability to maintain our business efficiency and sales process. Thank you AB!
– Dr. Strong, Tampa Bay, Florida ⭐⭐⭐⭐⭐