Insights from the answering service frontline
Industry trends, AI updates, legislative news, and operational tips — delivered monthly.
Past issues
Browse the full library of monthly newsletters.
August 2026
Why partnership (and reviews) drive growth, the hidden savings of outsourced call handling, and how our agents keep their cool when summer heat shortens callers' patience.
- No reviews, no growth — how AI-driven search weighs Google reviews
- More value, less overhead: cutting payroll, taxes, and interruption costs
- Over 25% of U.S. calls are unwanted or spam
July 2026
America's 250th birthday, the surprising history of Yankee Doodle, our all-USA agent promise, and the client wishes that shaped some of our best features.
- Yankee Doodle: from British insult to Revolutionary rallying cry
- Made in the USA — no offshore agents, no AI or chatbots
- Leave short messages for expected callers
June 2026
A pledge of authentic reviews, an explainer on how AI got so smart, and a summer perk idea for small-business employees.
- Fake Google reviews scams — our pledge: every review is legitimate
- How AI works: predictions from a Large Language Model
- ChatGPT, Copilot, Gemini, Claude — get acquainted
April 2026
Record winter weather, AI primer (bot vs. chatbot vs. AI agent), and a legislative update on the Keep Call Centers in America Act.
- Emergency coverage during extreme weather events
- Bot vs. chatbot vs. AI agent — clear definitions
- H.R. 4954 / S. 2495 protecting small answering services
January 2026
Meaningful client feedback, capturing every call, and the real cost of missed business opportunities.
- Web portal tools, reports, and CRM integrations
- Direct dispatching and rollover services
- Missed calls = lost revenue, often hundreds or thousands
December 2025
Year-end reflection, Santa's hotline tradition, CNAM registration, and new API integration.
- Schedule open calendar days for flexibility
- Santa's hotline: 1-866-409-1635
- Register your business name with the CNAM Database
November 2025
Robocalls hit a six-year high, plus underutilized service features that streamline operations.
- Robocalls up 20% to 420M monthly in the U.S.
- Average scam victim loses over $3,500
- Automated calling for confirmations, surveys, alerts
September 2025
How an HVAC client reached 100% phone coverage at less than 20% of receptionist cost.
- 100% phone coverage with consistent agents
- Decision-tree routing for emergency vs. routine calls
- Multiple message forms per department
August 2025
Disaster communication support, AI integration, operational warnings, and cybersecurity.
- Communication hub during natural disasters
- AI capabilities being added with human-first focus
- Avoid late-day account changes
July 2025
Independence Day reflections, agent recognition, summer operational planning, and customer experience.
- Request for customer testimonials to recognize agents
- Strategic agent locations to weather summer disruptions
- 32% of consumers leave after one bad experience
June 2025
Maximize value (not just minimize cost), Zapier integration, and a Trees R Us case study.
- Schedule periodic account reviews
- Zapier integration for CRM and ticketing
- Trees R Us case study on customized handling
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