24/7 Bilingual Answering Service & Phone Support Services

Help Spanish Callers With a 24/7 Bilingual Answering Service

Enjoy no language barrier in conducting business operations with AB Universal Messaging’s proficient Spanish-speaking virtual receptionists on call.

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AB Universal Messaging Bilingual Services Explained

Our Bilingual Business Answering Services Are Diverse!

AB Universal Messaging Bilingual Phone Answering Service

Every account comes with our free Spanish-speaking answering service option. We provide a solution that doesn’t require lock-in contracts for bilingual receptionists to handle your company’s calls, regardless of your industry, call volume, or call complexity.

US-based Receptionists

Your callers may communicate in their favorite language thanks to our English and Spanish-speaking receptionists.

Live Call Answering Around-The-Clock

We can take your calls in Spanish during regular business hours and in English around the clock.

Personalized Call Greetings

To guarantee that your callers have a flawless experience, we answer your calls with your personalized greeting.

Quick SMS or Emails

After every call, get an email or SMS with the caller’s information and the reason they called.

Flexible Options

Using the software of your choice, we may create support tickets, schedule appointments, enter leads, and more.

No Fix Contract

The ability to scale up (or down) as needs change is made possible by month-to-month subscriptions and no cancellation penalties.

How Does the Bilingual Phone Service at AB Universal Messaging Work?

Step 1: Set up in a matter of minutes

Tell us about your company, how you would want us to welcome your customers, and whether you would prefer a bilingual service if the majority of your callers speak Spanish. Next, just confirm who should get messages or, if possible, phone transfers based on your plan.

Step 2: A client calls you

We will be able to identify when a call is for you by forwarding your business phone to the special number we supply. You can choose to send us all of your calls or only the ones that go unanswered.

Step 3: We respond on your behalf.

Unless you have asked for a bilingual-only service, our courteous receptionists will answer your calls with your desired greeting in English. When a caller speaks Spanish, and a non-bilingual receptionist responds in English, the caller will be requested to wait a little while. A Spanish-speaking receptionist will then take up the call.

Step 4: We convey a message

Following every conversation, you will instantly receive a message by email, SMS, or both, depending on your preference, with information such as the caller’s name, phone number, and, of course, the reason for their call.

Contact AB Universal Messaging

Integrate a Spanish and English Professional Telephone Answering Service

We provide free customisable choices to guarantee great experiences for both Spanish-speaking and English-speaking callers, regardless of how frequently or seldom your business receives Spanish-speaking calls.

We can assist you if you require a multilingual HIPAA-compliant medical answering service, a bilingual legal answering service, or a Spanish answering service for any other business with our bilingual call answering service.

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We Simplify The Administration Of Your Virtual Reception Service

Real-time management of the receptionist’s welcome, call transfer availability, and message choices is simple. Additionally, add more department employees as contacts for messages or transfers. On your PC, laptop, or mobile device, anywhere, at any time.

Testimonials

Read virtual reception reviews to see what consumers and clients have to say about AB Universal Messaging and how our solutions help their businesses.

Reliable Messaging Support for Growing Construction Teams

AB Universal Messaging has been incredibly useful for our construction firm. We’ve been using them for years, and they’ve made it easier for us to communicate with both new and current clients. Any time we have an issue or concern, we call out and get answered within 24 hours (unheard of for most companies!). Given the value we get for our company, the pricing is fair. It would be far more expensive for us to hire someone internally to do the same administrative tasks.
– Michael Thompson ⭐⭐⭐⭐⭐

Flexible Admin Solutions That Truly Deliver

Our team has benefited greatly from the adoption of AB Universal Messaging. They provide a wide range of possibilities through their different plan options. The MyAssistant plan works great for our team. It’s all customisable. Their support workers are always timely and polite. I would definitely suggest AB Universal Messaging for anyone wanting admin/reception support.
– Jessica Martinez ⭐⭐⭐⭐⭐

Professional Service That Elevates Small Businesses

We are really appreciative that AB Universal Messaging was introduced to us. Despite our tiny size, our firm is quite active. Having AB Universal Messaging improves our reputation and gives us a polished appearance. Their personnel are very personal and pleasant, and they are eager to follow whatever guidelines we require. With AB Universal Messaging, we are really pleased.
– David Reynolds ⭐⭐⭐⭐⭐

Would you want to use our free call answering services for free?

Put America’s #1 virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start Your Free Trial Now

The free trial allows our team of virtual receptionists to answer calls and take messages according to your availability preferences.

FAQ

By taking your calls while you’re not accessible, we at AB Universal Messaging make it simple to connect you with your clients. You may lose out on important discussions or leads since many callers hang up when their call goes to voicemail. Making sure a real person answers your calls boosts customer happiness, fosters loyalty, and enhances your ability to establish a connection and gather caller information.

Yes, calls that you would typically miss can be answered by our receptionist. You could be too busy to answer at the moment, or you might be on another call. Our receptionists will take a thorough message and deliver it to you by SMS or email right away. Regardless of your current situation, every call that is redirected to AB Universal Messaging will be answered.

Indeed. We term this “call overflow.” Many businesses demand that their calls be returned only when they are unable to answer them themselves. For instance, you could have several calls coming in at once if you’re not in the office or if your in-house receptionist is out to lunch, on vacation, or preoccupied with another call.

Indeed. All AB Universal Messaging plans come with 24/7 live call answering as standard, and our receptionists are always available. At whatever time of day or night, having a 24-hour answering service helps guarantee that crucial calls, opportunities, and possible leads are recorded.

Indeed. Every account comes with free Spanish bilingual service. We provide free customisable choices to guarantee great experiences for both Spanish-speaking and English-speaking callers, regardless of how frequently or seldom your business receives Spanish-speaking calls.

Indeed. Our US-based reception crew answers your calls between 5 a.m. and 7 p.m. MST every day to provide your clients with polished American voices that represent your company throughout regular business hours.