24 Hour Phone Call Answering Service For Small Business

Your Clients Deserve the Best Message Answering Service

AB Universal Messaging offers a round-the-clock outsourced phone answering service that protects your reputation. Our staff of skilled receptionists gets to know every detail of your company, so they are always prepared to answer your calls in a professional manner and provide your clients with a first-rate experience each time they call.

AB Universal Messaging Will Answer Your Calls 24/7!

Treat all callers is a VIP

When you need us to answer your calls in a courteous and professional manner, our receptionists are available. You can rely on us to treat each client with the same consideration and care that you do with our AB calling solutions.

We’ll speak for you

We will represent your company by providing a personalized welcome on every call and using a script created just for you to guide every client encounter.

No bots, real individuals

Customers want to talk to a human representative who can relate to them and clearly answer their questions. Every one of our receptionists speaks English as their first or second language.

Capture every caller, capture every opportunity.

When their calls go unanswered, 85% of individuals will not return the call. Ever wondered what the cost to your company of missed calls is?

You will record every lead, schedule every appointment, and resolve every caller’s concern with AB Universal Messaging’s round-the-clock call answering service. To let your clients know that you are concerned, we often respond to calls within the first few rings.

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A committed outsourced answering service staff at a much lower price.

Your clients are in capable hands. Our answering service provides you with a group of competent, cheerful, and amiable customer support specialists who are prepared to wow your callers and deliver your messages around the clock. The finest aspect? You and your clients will swear we’re in the office with you since we’re that terrific.

After Hours Message Service

We make it simple for you to go home, relax, and stop worrying about answering calls. Every call you make will be returned, and you will receive instant text and email communications.

Capturing Leads

Opportunities are lost when calls are ignored. We ensure you never miss the chance with our online telephone answering service to acquire a new client by promptly responding to every call with a friendly, live agent.

Savor Your Independence

We have your calls, so don’t worry if you’re not in the office. You will receive all of your communications right away with our outsource answering service. We will always keep you informed, no matter where you are.

Pay Attention to Your Core

You may devote more time to your primary business and priorities when you let us handle your incoming calls.

Eliminate VoiceMail

Voicemail is no longer popular. The majority of individuals never even leave voicemails. A real voice answering every call fosters relationships and gives your clients confidence that they are in capable hands.

Trained in HIPAA

We are professionals in managing private and sensitive medical data, so you never have to worry about data privacy concerns.

Hold My Calls

Are You Busy? Have a meeting? Give us a call! We’ve got this. We are the ideal choice if you’re constantly on the go and busy.

Receive Notifications by Email and Text

As soon as our representatives end the call, you will receive your communications by email and SMS.

Cut Down on Overhead

Compared to internal employment, AB Universal Messaging offers a team of highly skilled customer support representatives at a significantly lower cost.

Bilingual Answering Service

We have representatives who speak Spanish fluently, so we can cater to audiences from both English and Spanish.

Secure Messaging Answering Services

You can concentrate on your company while we handle your calls.

Tens of millions of hours are wasted annually by small firms answering spam calls. Ever realized what the value of your employees’ time is?
Our remote receptionists are trained to filter out telemarketers, robocalls, and unqualified leads so that your teams are not disturbed.

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What You Will Get in Our 24/7 Answering Services

Personalized Greetings and Call Scripts

We’ll collaborate with you to specify how you want your calls and questions handled. Your clients will believe that our virtual receptionists are present in your workplace.

Receiving Messages

Never again will you pass up a business chance! Messages will be taken by our call handling staff and sent to you by SMS or email.

Transfer of Calls

Calls will be routed to you and your team, and we may even remain on the line to give the caller’s information and the purpose of the call.

Screening Calls

No more telemarketers, robocalls, or other interruptions to your workday! Just let us know which calls you would want us to answer.

Making an Appointment

In addition to rescheduling and canceling current appointments, our live operators may make new ones straight into your calendar.

Lead Collection

Our skilled receptionists will pre-qualify leads with business answering based on the information you provide, so you can concentrate on the most promising possibilities.

Let’s Talk

Check out what our clients are saying about us.

We take great satisfaction in offering a top-notch, professional answering service, but even though we like to brag about it, we know you can’t rely only on us, so check out what our customers have to say.

Excellent Service

My staff was always distracted by the numerous calls we received every day as a busy accounting practice. We have saved a ton of time since using the service, and it was really simple to set up. I often suggest Reception 24/7 to our clients, and I would absolutely recommend it to any small business.
– Michael Carter ⭐⭐⭐⭐⭐

Not Only for Companies!

The 24/7 reception has been outstanding. Knowing that a helpful receptionist would answer my call and send the message to me if I am unable or unable to speak on the phone is a huge relief. The cost is much greater. It is quite reasonably priced. All things considered, this is an excellent service.
– Jason Reynolds ⭐⭐⭐⭐⭐

Strongly Suggest AB Universal Messaging

We’ve been in the company for 22 years, so we’ve used a lot of inbound and outbound phone receiving services, and AB Universal Messaging is the best. They are a pleasure to work with, fulfill their commitments, and provide reasonably priced services. I heartily endorse them.
– Jennifer Collins ⭐⭐⭐⭐⭐

The AB Universal Messaging Team Performed a Fantastic Job

The AB Universal Messaging performed a fantastic job collaborating with our business and assisting us with tracking and managing incoming calls. I heartily suggest this business.
– David Mitchell ⭐⭐⭐⭐⭐

I’m glad to recommend them.

I’m glad to suggest the AB Universal Messaging staff! They have assisted me in welcoming callers to my automobile business. In addition to saving me money and time, they give me notes for every call, enabling me to reply to clients right away.
– Stephanie Morgan ⭐⭐⭐⭐⭐

Outstanding Service

I’m glad to suggest the AB Universal Messaging staff! They have assisted me in welcoming callers to my automobile business. In addition to saving me money and time, they give me notes for every call, enabling me to reply to clients right away.
– Michael Gross ⭐⭐⭐⭐⭐

Make a free consultation request.

We are prepared to help your callers! Give us your contact information, and we’ll get in touch with you to discuss how we can help you improve customer service.

Let’s Talk

FAQ

Yes, you may utilize our service anytime you need it, for an hour, a day, or a week. For temporary purposes, such as when their own in-house receptionist is on vacation, ill, or at lunch, many clients use our live call answering service. Some customers just utilize the service for promotions or call overflow during their peak times.

Not at all. You may be confident that all of your calls will be handled by our competent, well-trained, and screened in-house representatives. We have total control over the caliber of our round-the-clock business answering services since we own all of our contact centers.

As soon as they are available, our representatives take your calls. After you redirect your calls to our round-the-clock call answering service, we often answer within two to three rings. That equates to eight to twelve seconds. Talk about dependable and quick service.

All kinds of calls, including challenging and stressful ones, may be handled by our properly trained agents. You can be confident that your clients will always receive the best possible care, compassion, and respect since they often go through in-depth customer service training.

We can, indeed. For companies that need their calls answered right away, our urgent answering service is ideal. Even essential calls can be patched through to your cell phone so you can answer them from wherever.

Our live virtual receptionists are all carefully chosen and well-trained to offer top-notch customer service. Additionally, we have a quality assurance staff that keeps an eye on calls to make sure they live up to our high standards. You may try calling your company number yourself if you’d like to observe how our expert answering service responds to your call. We are certain that we can offer competent, polite, and professional customer service on your behalf.

24/7 Live Phone Answering Service