Because Every Call Counts — Day or Night
In the fast-moving business world, every phone call signifies a potential opportunity. Be it a prospective client, a loyal customer, or a vital update from a partner, missing a call—or worse, having it to voicemail—is not an option. That’s where AB Universal Messaging comes into play, offering a dedicated, around-the-clock answering service designed to keep your business at the peak of responsiveness and professionalism at any hour.
Why Select AB Universal Messaging?
We recognize how precious your time is. Managing a business involves juggling various priorities, and it’s often impossible to answer every call. AB Universal Messaging guarantees that no matter what’s happening—whether meetings, emergencies, downtime, or after-hours—you’ll have a trained and polite live representative ready to handle every call with professionalism.
Our team comprises real people—no bots involved—acting as an extension of your business. Whether you’re a solo entrepreneur, manage a medical office, a law firm, or a company with multiple locations, we handle your calls as you would: promptly, courteously, and with a personable approach.
24/7 Call Center Services… At Your Service!
Always-on-call, 24/7 call center services keep your business ready to chat with customers every single day of the year—even at witching hours, weekends, and holidays. These superheroes tackle tasks like answering calls, fixing customer problems, processing orders, setting up appointments, and much more. Professional agents, often with scripts crafted just for your brand, slide into your team as smoothly as butter, delivering delightful customer experiences.
Need to keep the costs low while the call volume rollercoasters? Outsourced solutions like shared agent services start at just $1/day, helping you manage busy times without hiring a full-time crew. The perks include happier customers, more sales, flexibility, and a boost in efficiency. Whether in healthcare, retail, or IT, this hassle-free support model works wonders for every industry.
AB Universal Messaging specializes in wallet-friendly, tailor-made call center solutions with know-how you can count on. Embracing 24/7 call center services means never missing a call—or a chance to expand.
Professional Reception Around the Clock
First Impressions Matter! Our live agents are adept at greeting callers using your customized business scripts, providing a seamless and professional experience consistently. We don’t just answer phones; we are in the business of building trust and enhancing your reputation by giving your customers the personal attention they desire.
When customers call, they expect a genuine person who listens. Our receptionists communicate in native or fluent English, maintaining a tone that is friendly, helpful, and perfectly aligned with your brand’s voice.
Our Call Center Services for You: Call Handling, Message Taking & More
AB Universal Messaging’s services transcend merely picking up the phone. Here’s what we offer:
- Call Screening & Routing: We manage each call following your detailed instructions, escalating urgent matters, directing routine inquiries, or taking comprehensive messages.
- Message Taking: More than jotting down a name and number, we capture every essential detail and deliver it directly to your email or phone via text, ensuring you’re always informed.
- Appointment Scheduling: Seamlessly integrating with platforms such as Google Calendar, Calendly, or Setmore, we manage appointments on your behalf in real-time.
- Live Call Transfers: Need certain calls forwarded directly to you or your team? We’ll connect them according to your preferences.
- Bilingual Services: Require Spanish support? We have bilingual representatives to cater to your diverse customer base.
A Cost-Efficient Alternative to In-House Hiring
Gain a Full Reception Team—Minus the Overhead. Recruiting, training, and overseeing in-house receptionists can be costly. With AB Universal Messaging, you access a full team of customer service professionals at a fraction of the cost. You won’t have to worry about payroll, benefits, or missed sick days. Our service is available 24/7, every single day—including weekends and holidays—allowing you peace of mind knowing your business remains uninterrupted.
Say Goodbye to Voicemail
No one wants to leave a message after the tone anymore; many simply hang up and move on. Partnering with AB Universal Messaging ensures each call is answered by a live, friendly voice, strengthening customer relationships, boosting conversion rates, and enhancing trust in your brand.
HIPAA-Compliant Medical Answering Service
Serving Healthcare with Care and Compliance: For healthcare professionals like doctors, dentists, and therapists, patient privacy is non-negotiable. That’s why all our agents handling medical calls are HIPAA-trained and understand protecting sensitive information. Our secure, reliable solution ensures after-hours medical answering and appointment booking, reassuring your patients of continual support.
Hold My Calls!
Too busy with your business? With a major meeting or just need a phone break?
Use our “Hold My Calls” feature—we’ll take over while you remain focused on what truly matters. Whether for a few hours or an entire weekend, we’re always ready to step in with professionalism and grace.
Instant Message Delivery via Text & Email
Upon ending calls with your customers, you receive all the details instantly via email or SMS. No more sifting through voicemail or stressing over miscommunication—we keep you informed so you can prioritize responses promptly.
Tailored to Your Business Needs
Every business is distinctive, and so is every call, which is why we work closely with you to develop tailored scripts and protocols for handling your calls. Whether it involves how we greet callers, gather specific details, or follow customized processes, we’re prepared to accommodate your needs.
We’re more than just an answering service—we’re your voice.
Enhance Work-Life Balance
Support for You and Your Team: Managing a business is demanding, and burnout is real. Partnering with AB Universal Messaging allows you and your team the opportunity to unplug when needed, knowing your calls are handled efficiently. This kind of support not only enhances productivity but also rejuvenates morale, affording your staff the chance to recharge without sacrificing service quality.
A Solution for Every Industry
From the smallest businesses to the largest organizations, we cater to various industries, including:
- Medical and dental offices
- Funeral Homes
- HVAC Companies
- Plumbing Companies
- Legal firms
- Real estate agencies
- Property management companies
- E-commerce businesses
- Contractors and home services
- Financial and accounting firms
- Nonprofits and schools
Regardless of whether you’re running a boutique legal office or managing several apartment complexes, AB Universal Messaging ensures that your calls are always a priority.
Let Us Be the Voice of Your Business!
At AB Universal Messaging, we believe in the strength of personal connections. When customers call, they want to feel heard, valued, and understood, and we are here to deliver that experience 24/7, every day of the year. By partnering with us, you’re not simply hiring a service but acquiring a dedicated team that seamlessly integrates as part of your business and handles each call with the same care and attention you would.
Don’t settle for voicemail. Don’t lose another lead. Let AB Universal Messaging be the friendly, reliable voice that greets your customers and propels your business forward.
Ready to elevate your customer experience?
Contact Us Today to discuss a plan that ensures you’re connected—anytime, anywhere.