One of the most influential touchpoints in business is a phone call. It could be in the form of a potential client inquiring about your services. It could also be an existing customer seeking support. Regardless of the objective, the way calls are handled shapes public perception of your brand. When it comes to handling calls in a professional way, it’s good to note that it goes beyond just answering the phone. In addition to…
Running a business can be quite expensive. There are so many costs involved in the daily operations. With this in mind, it makes sense to look for ways to minimize costs. One way to make this a possibility is to work with virtual receptionists. These professionals can help you enjoy reduced expenses. This is all without sacrificing service delivery. Virtual receptionists take charge of various activities. For instance, they handle calls and schedule appointments. Doing…
The world is now quite busy and fast-paced. Due to this, customers expect instant and quick responses once they reach out to your business. Any delays could cause them to shift and go to your competitors. Such instances could cause you to miss out on important leads and potential revenue in the future. You need to avoid such scenarios. This can be achieved by having 24/7 customer service. Unfortunately, this cannot be accomplished in-house. This…
As a business owner, you already know that not all customers will reach out during your designated working hours. Some will contact your business in the middle of the night. Others will want responses during holidays. If you don’t respond to such calls, the chances of missing out on business will be quite high. Being there to give responses isn’t just about making money. It also helps build trust and loyalty for future business. With…
The way you handle potential clients or customers is key. It has a huge effect on the success of your business. Despite this, many small businesses find themselves struggling with customer service. This is especially true when it comes to responding promptly to inquiries. They also find it hard to manage incoming calls and offer a helpful experience. The result is customers feeling undervalued. In such a case, potential clients won’t convert. They will instead…