As a business owner, it might make sense for you to handle calls by yourself. While this could be an incredible idea when just starting out, it might become a bit overwhelming. This is especially true when your customer base starts to grow. When this happens, the volume and complexity of calls increase drastically. At this point, it’s not recommended to manage calls on your own. The main reason behind this is that you will be limiting your ability to focus on strategic growth.
It’s at this point that you should consider partnering with a professional phone answering service. With the right team, every call will be answered promptly and professionally. This will help your business maintain a good image and run more effectively.
This article looks at when you should consider switching from DIY to professional phone answering.
You’re Missing Important Calls
Let The Professionals Answer Your Calls!
As a business owner, you could be handling calls by yourself. You may also be relying on staff who are already handling multiple responsibilities. In such cases, it could be easy for your business to miss important calls.
This should not be happening. The main reason behind this is that it means a lost sale, or even a damaged reputation by a frustrated customer.
One thing to remember here is that these sorts of clients never call back. Instead, what they do is actually move on to a competitor that really cares about them.
If you find yourself having too many missed calls, chances are high that your DIY route isn’t really working.
You’re Spending Too Much Time on the Phone
When running a business, you should spend most of your time focusing on core business tasks. Therefore, it’s not very valuable for you to always stay on the phone. The reasoning behind this is that it actually takes away the time and energy that you could be spending growing your business.
Phone handling could have made more sense when your business was smaller. However, now your client base has expanded. Therefore, DIY becomes inefficient and overwhelming.
By working with experts, you are able to free up your time in immense ways. You can therefore utilize most of your time serving clients and managing operations.
Your Customer Service Quality is Inconsistent
You could be giving your clients a very varied service without even realizing it. Some may get quick and friendly responses. Others may experience long delays or rushed interactions. This is something that you don’t want in your business. The reason for this is that an inconsistent service could damage your reputation. It may also make customers hesitant to return.
Since you don’t want such experiences, consider investing in a professional team. With the right specialists, you can be sure that inquiries will be handled in the same level of care and efficiency. This will be the case no matter the time of day or how busy your business gets.
You Need After-Hours or 24/7 Coverage
There are very high chances that your business is going to receive inquiries outside normal working hours. If this is the actual case, then you really need to invest in professional assistance.
This is crucial because customers expect quick responses. This is no matter whether it’s the weekend or at night. Such moments shouldn’t be missed. This is because you may lose a lot of opportunities.
The good thing about a dedicated service is that you don’t have to go through this. With the right people on the job, every inquiry will be handled. This is regardless of the exact time of the day.
You’re Expanding and Need a Scalable Solution
When expanding, the volume of customer interactions that you will have to deal with will increase exponentially. At first, you may have been able to manage. However, with time, it becomes a bit overwhelming. The result of this is missed opportunities and an inconsistent service.
However, with an answering service, you are able to scale up. You will get experts who will ensure no missed calls. This will be possible even when your business is really growing.
DIY call handling might work when you are just getting started. However, with time, it becomes quite taxing. Due to this, you might end up missing calls or giving a poor customer experience. Such shortcomings will mean a decline in your overall revenue.
Since you don’t want that, consider investing in a good professional phone answering service. At AB Universal Messaging, we can help elevate your customer service. With our assistance, you can now focus on what truly matters – growing your business.
