First impressions are everything. This is especially true when it comes to business. The way you handle your customers’ calls has a huge impact on this. Those initial interactions can either inspire confidence or raise doubts. Therefore, you need to approach call handling in a professional manner. This is the only way to create a strong and positive first impression. In fact, it can help show your company’s commitment to offering an excellent service. You…
One of the most influential touchpoints in business is a phone call. It could be in the form of a potential client inquiring about your services. It could also be an existing customer seeking support. Regardless of the objective, the way calls are handled shapes public perception of your brand. When it comes to handling calls in a professional way, it’s good to note that it goes beyond just answering the phone. In addition to…