If you provide patient care solutions, then you already know that people can call in at any time. With this in mind, you need to ensure 24/7 availability. This is the only way to make sure that they get help whenever they need it. However, it’s quite hard to maintain round-the-clock customer service in-house. This is because it can be costly and overwhelming for your staff. It’s for these reasons that you should consider implementing…
One of the most influential touchpoints in business is a phone call. It could be in the form of a potential client inquiring about your services. It could also be an existing customer seeking support. Regardless of the objective, the way calls are handled shapes public perception of your brand. When it comes to handling calls in a professional way, it’s good to note that it goes beyond just answering the phone. In addition to…
The world is now quite busy and fast-paced. Due to this, customers expect instant and quick responses once they reach out to your business. Any delays could cause them to shift and go to your competitors. Such instances could cause you to miss out on important leads and potential revenue in the future. You need to avoid such scenarios. This can be achieved by having 24/7 customer service. Unfortunately, this cannot be accomplished in-house. This…