Our Company History & Evolution!
At AB Universal Messaging, our roots run deep—far deeper than your average answering service. Our story begins in 1940, when our family first started working in the telephone industry. By the 1960s, we saw the evolution of communication and recognized a growing need: businesses required help answering their phones professionally, reliably, and with a personal touch. That’s when we made the shift to become a dedicated answering service—and we haven’t looked back since.
Today, AB Universal Messaging is still a family-owned and operated business, built on a legacy of trust, integrity, and service. With over 60 years of combined experience, our family continues to work side-by-side, bringing both traditional values and modern innovation to the table. Our mission remains unchanged: to help business owners grow efficiently by making sure every call is answered just as if it were in your own office—with professionalism, care, and precision.
We don’t believe in one-size-fits-all solutions. That’s why our answering services are fully customizable to meet the unique needs of your business. Whether you’re a small startup looking to project a professional image, or a large company needing overflow support or 24/7 availability, we tailor everything—from scripts and call routing to voicemail settings and after-hours messaging—based on your exact requirements. It’s your business, your way—we’re just here to help it run more smoothly.
Our answering service genesis all started in 1940!
Our dedication to personal service is what truly sets us apart. We treat every client like part of our family, because to us, they are. This mindset has earned us the trust and loyalty of businesses across a wide range of industries—from law firms and medical offices to HVAC companies, e-commerce shops, and everything in between. Most of our clients come to us through referrals, and that speaks volumes about the kind of relationships we build.
We’ve grown steadily over the years, expanding our reach while maintaining that same hands-on, client-first philosophy.
AB Universal Messaging proudly serves businesses nationwide, with offices in New Jersey, Florida, North Carolina, Texas, and Alabama. No matter where you’re located in the U.S., we’re ready to support your team and ensure no call is ever missed.
In this business, every call truly counts—and at AB Universal Messaging, we make sure every call is a great one. Let us help you make the right impression, capture more opportunities, and keep your business growing strong.