August 2025
Newsletter Summary:
This August 2025 newsletter from AB Universal Messaging expresses concern for customers affected by recent natural disasters and offers to serve as a communication hub during emergencies when cell phones may not work. The company emphasizes their role in helping connect worried family and friends through their answering service during crisis situations.
The newsletter also discusses the growing presence of AI in their industry, noting that while vendors are developing AI capabilities and customers are becoming accustomed to chatbots through banking and insurance interactions, AB Universal remains committed to providing personalized human service. Additionally, they share a cautionary tale about last-minute account changes causing operational chaos and highlight the importance of cybersecurity vigilance, noting that global cybercrime costs are expected to exceed $10.5 trillion in 2025.
Key Highlights:
Emergency Communication Support
- Offers to serve as communication hub during disasters when cell phones fail
- Will relay messages between customers and worried family/friends
AI Integration Coming
- AI capabilities being developed for answering services industry
- Company commits to maintaining human-focused service as priority
- Notes consumer acceptance of AI through banking/insurance chatbots
Operational Warning
- Avoid late-day account changes – Friday 3:49 PM request for 22 phone number changes caused chaos until 7:00 PM
- Disrupted service for multiple clients
Cybersecurity Alert
- Employee prevented breach by verifying suspicious email from “known” contact
- Contact had been hacked day before
- 2025 cybercrime costs projected at $10.5 trillion globally
- Emphasizes constant vigilance needed for all emails
Services
- Online client portal for message access and on-call updates
- BBB Scam Prevention resources available
July 2025
Newsletter Summary:
This July newsletter from AB Universal, written by Debbie Bibber, opens with Independence Day reflections on freedom and peaceful dialogue, contrasting historical battles with modern conflicts while expressing gratitude for American liberties. The company celebrates their team’s quality performance and requests customer testimonials to acknowledge agents’ contributions, planning to display these comments for daily staff motivation.
The newsletter addresses summer operational challenges, noting that extreme heat will strain systems and customer service nationwide. AB Universal has strategically diversified their agent locations to minimize weather-related disruptions and asks clients to schedule non-urgent communications during off-peak times or via email. The company emphasizes their role as client representatives, highlighting that 32% of consumers abandon businesses after one bad experience, and commits to maintaining the same professionalism clients expect from their own employees.
Key Highlights:
- Independence Day Message: Reflection on freedom, peaceful dialogue, and gratitude for American democracy
- Team Recognition: Request for customer testimonials to boost agent morale through daily display
- Summer Preparedness: Strategic hiring across regions to avoid weather-related service disruptions
- Customer Experience: 32% of consumers leave after one bad experience – emphasizing excellence
- Communication Strategy: Encourages off-peak calling and email for non-urgent matters
- Representative Role: AB Universal positions itself as an extension of client businesses, not just a service provider
- Business Goal: Focus on helping clients compete and win customers over competitors
June 2025
Newsletter Summary:
AB Universal’s latest newsletter emphasizes maximizing value—not just minimizing cost—when using virtual receptionist services. They encourage clients to schedule account reviews to ensure they’re getting the most efficient and tailored support possible. The company also showcases their growing tech capabilities, such as seamless integration with platforms like Zapier, to enhance workflow automation. A real-world case study and industry insights round out the newsletter, reinforcing AB Universal’s role as a strategic partner in business communication.
Key Highlights:
- Reinforces our commitment to continuous improvement and personalized service for every client.
- Encourages clients to schedule service reviews to improve cost-effectiveness, not just lower cost.
- Highlights new technology integrations like Zapier for syncing call data directly to CRMs and ticketing systems.
- Features a case study of “Trees R Us” to show how customized call handling improved customer satisfaction.
- Clarifies a common myth about long-distance dialing—dialing “1” has no impact on cost or call function today.
